License does not permit you to login at this time

Raztech

Out of the blue today, we began to receive, "The license does not permit you to log in at this time. Please contact your Administrator." after authenticating to the user portal, even when using the created VPN Administrator account, so I am unable to log in and see if there is something misconfigured. On the "physical" side, I can log in with root and tail the hypersocket.log file and see the authentication was successful.

It's a pretty plain setup, 4 users, nothing special like AD integration.

Any ideas?

Thanks,
James

Max

I'm also having this issue - no user can log in and the local admin account cannot either. The certificate has also expired and I cant log in to refresh it!

Raztech

Is this project dead? Or the developers just can't be bothered to respond to people?

ChrisDakin

Apologies for the delay in replying to you.

Raztech, you should be able to log in with your admin account to the web UI, does that work okay?
What you're probably seeing is that our products no longer support automatic free licensing. We are able to provide a 3 user professional edition to anyone at no cost though, just drop us a mail on support@logonbox.com. If you need more than those 3 users, we can give you a quote for the amount required.

Max, if your local admin account can't log in, then we might need to get in via a support tunnel. This would be best if you drop a message to support@logonbox.com and we can see what the issue is.

Chris.