free version works strangely

Lucas

I use the free version of logonbox VPN to test the functionality. But I have some problems, for example when I try to connect with a Windows machine, the connection is very slow and impossible on linux, the error message being "No handshake received from [unknown ip] for wg0".
Does anyone know if this is a problem with the free version?

ChrisDakin

The free version is not limited in any way at all regarding connection speed and Linux is generally always in the best shape out of all the clients as that gets developed first and is in constant use.

Usually I'd say if you were getting handshake errors that you might not be forwarding UDP/51280, but you can connect a Windows client, so that can't be the case.

Regarding a slow connection speed, I've seen one case where this happened before and tweaking the MTU had some effect.

Please raise a support ticket here: https://support.logonbox.com/app/ui/wizards/support
and send over the log files from both your clients and I'll take a look at those for you.
The file I'm interested in is service-app.log and should be in the client install directory under logs.

Chris.

Lucas

i solved my problem with linux, but the problem isn't just the connection speed, it's that when i want to connect my windows machine to the vpn, it takes a long time to initialize the connection. sometimes i even have an "authorization timeout".

ChrisDakin

In my own experience, I'd expect about 5 seconds to get to the login prompt and another 5 after that to generate the config, download and start it.

I'm still happy to help you troubleshoot this though if you want to open a support ticket as mentioned above.

Chris.